Shipping policy

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • ●  USA: 3–4 business days (unless items ships from Australia which can be up to 4 weeks)

  • ●  Europe: 6–8 business days (unless items ships from Australia which can be up to 4 weeks)

  • ●  Australia: 2–14 business days (unless item ships from USA which can be up to 4 weeks)

  • ●  Japan: 4–8 business days (unless items ships from Australia which can be up to 4 weeks)

  • ●  International: 10–30 business days (unless items ships from Australia which can be up to 4 weeks)

Where will my order ship from?

For some products, we work with an on-demand order fulfillment company with facilities worldwide! We try to produce your item as close as possible to your location for better delivery times.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • ●  Check your shipping confirmation email for any mistakes in the delivery address

  • ●  Ask your local post office if they have your package

  • ●  Stop by your neighbours in case the courier left the package with them

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at ferretownersaustralia@gmail.com with your order number.

    Orders

    How are your products made?

    We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

    How do I track my order?

    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at ferretownersaustralia@gmail.com.

    I received a wrong/damaged product, what should I do?

    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at ferretownersaustralia@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!